Shipping policy
Shipping & Delivery
Our goal is to provide reliable, discreet shipping wherever you are. We deliver to thousands of customers across the United States, United Kingdom, Canada, Australia, and Europe, and we're committed to giving you the best possible experience.
Discreet Packaging
All orders ship in plain, unmarked packaging. The shipping label will display a neutral sender name with no mention of product category. Your privacy is always our top priority.
Order Processing
All orders are processed and dispatched from our warehouse within 1-2 business days after payment is confirmed. We work hard to maintain stock availability; in the rare event of a stockout, we will contact you via email within 24 hours.
Please note: orders placed during weekends, public holidays, or peak seasons (such as Chinese New Year, Black Friday, and Christmas) may require additional processing time.
Shipping Methods & Cost
| Method | Delivery Time* | Cost |
|---|---|---|
| Express Shipping | 6-12 business days | $18 |
| Standard Shipping | 8-15 business days | $10 |
*Delivery times are estimates calculated from the date of dispatch, not the date of order. Actual delivery may vary based on destination, local postal services, customs clearance, weather, and other factors beyond our control.
🚚 Free Standard Shipping on orders over $50
⚡ Free Express Shipping on orders over $80
Estimated Delivery Times by Region
Standard Shipping, calculated from the date of dispatch:
- United Kingdom: 6-12 business days
- Germany, France, Netherlands, Belgium: 8-14 business days
- United States: 10-15 business days
- Australia: 8-14 business days
- Canada: 10-15 business days
- Italy, Spain, Portugal, Greece: 10-15 business days
- Sweden, Denmark, Finland, Norway: 10-15 business days
- Other European countries: 10-15 business days
Order Tracking
All orders include fully tracked shipping. Your tracking number will be provided in your order dispatch email. You can use it to monitor your package's progress at any time.
Customs, Duties & Taxes
Most orders are shipped on a duties-paid basis, meaning standard duties and taxes are covered upfront. However, in some cases, customs authorities in your country may request additional documentation or impose local fees. Should this happen, we will work with you to resolve the matter, but please note that final customs clearance is the recipient's responsibility under local law.
Failed Deliveries & Address Errors
Please ensure your shipping address, contact number, and recipient name are accurate at checkout. We cannot issue refunds for deliveries that fail due to incorrect customer-provided information.
If you notice an error, please contact us within 12 hours of placing your order at support@luvlyplay.com so we can help correct it.
Lost or Damaged Packages
If your tracking shows no movement for 10 or more business days, or if your package arrives damaged, please contact us at support@luvlyplay.com with your order number. We will investigate with the carrier and arrange either a reshipment or a refund.
Need Help?
For any shipping-related questions, please reach out to support@luvlyplay.com. We typically respond within 24 hours.
Before initiating a dispute or chargeback with your bank, we kindly ask you to contact us first—most issues can be fully resolved within 1-2 business days. We're committed to making things right.
Last updated: April 27, 2026